Refund policy

Returns & Refund Ploicy

We want you to be completly satisfied with your BoardChef products! If for any reason you are unhappy with your order or need to exchange your product you can return it for a store credit within 30 days of receiving your item, provided that:

  • The item is in the same condition you received it in
  • It has not been used
  • The product is returned in its original packaging with tags attached
  • You can provide the receipt or proof of purchase

For a change of mind return, you will be responsible for all return shipping charges to facilitate the return of your product - and you will not be credited your initial shipping costs.

We highly recommend you return your parcel with tracking, as returns are your responsibility until they reach our workshop. If you are looking for an exchange, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

To start a return or exchange, please email us at info@boardchef.co.nz. When your return is accepted, we’ll send instructions on how and where to send your package. When we have received your return, we will aim to process it as quickly as possible and will be in contact with you about your store credit.

Please note:

  • Sale stock can be exchanged or returned for a credit.
  • Gift cards cannot be refunded or exchanged.
  • Change of mind returns are only available for purchases made through boardchef.co.nz

CHANGE OF MIND

If you change your mind about your purchase, we only offer returns for store credit. If you wish to return your product for a store credit, please refer to the return policy for more detail. 

OUR WARRANTY

We stand by the quality and workmanship behind our products so much so we offer a 12 month replacement warranty against manufacturer defects on all BoardChef products. Our warranty does not cover fair wear and tear of your product. Fair wear and tear is 'the normal deterioration of your product from ordinary, everyday use'. In the unlikely event that you believe your product is faulty or has a manufacturing defect, and if you purchased this in-person or through our online store, please email us at info@boardchef.co.nz to start our faulty items process. Please do not throw away your faulty product, as you will need to return it to us so that we can process your warranty claim.

The following may be required prior to supplying return information:

  • Detailed issue of fault
  • Images of faulty product
  • Proof of purchase

Faulty items are assessed on a case-by-case basis and if your item is found to be faulty or do not meet our manufacturing standard, our team will work with you on providing the most suitable outcome based on your individual circumstances.

BoardChefNZ reserves the right to reject returns that we believe to be worn or damaged through improper use, such as excessive moisture content cause by an automatic dishwasher, or exposed to extreme temperatures (oven or freezer use). If your purchase was made in-store from one of our retailers, please email us at info@boardchef.co.nz so we can process your warranty claim.